Shipping Policy – Aquera.in

At Aquera Filtration & Bathware India Pvt. Ltd., we are committed to delivering your water filtration products with care and reliability. This Shipping Policy explains how and when your order will be processed and shipped.

Order Processing Time

• All orders placed on aquera.in are processed within 1–2 business days.
• We do not process or ship orders on Sundays or public holidays.
• During promotional events or seasonal demand, order processing may be delayed slightly. Customers will be notified in case of any unusual delay.

Shipping Coverage

• We currently ship only within India.
• Our trusted logistics partners cover most serviceable pin codes across the country.

Estimated Delivery Time

Once dispatched, orders are typically delivered within 3–7 business days, based on your location:

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 4–6 business days
• Remote Locations: 5–7 business days

Note: Delivery estimates may vary due to weather, holidays, strikes, or courier constraints.

Order Tracking

Once your order is shipped, we will share a tracking link via your registered email or phone number. You can use it to monitor your shipment status and estimated arrival time.

Delivery Delays & Exceptions

Delivery timelines may be impacted by:

• Weather conditions or natural calamities
• High seasonal demand or promotional periods
• Remote or unserviceable pin codes

We will make every reasonable effort to keep you informed of such delays through email or phone.

Incorrect Address or Missed Delivery

• Customers are responsible for entering accurate shipping details at checkout.
• If a delivery fails due to incorrect address or failed attempts, we may contact you to resolve the issue.
• Additional delivery charges may apply for redelivery in such cases.

Contact Us

If you have any questions or concerns related to shipping, please feel free to contact us:

• Email: care@aquera.in
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM