Return Policy for Home Delivery – Aquera.in

Any product purchased from our website can be returned for a replacement or refund by sending the product directly to the Company within sixty (60) days from the date of delivery.

To initiate a return or refund, please contact our customer care team via:

• Email: care@aquera.in

Please raise a return/refund ticket through the above channel.

Eligibility for Return or Refund

Products purchased from Aquera.in are eligible for return or replacement if any of the following conditions are met:

• The product received is damaged or defective due to manufacturing issues or damage during transit.
• The product received is different from what was ordered.

Important Instructions

• Inspect the package upon delivery. If there is any visible damage to the packaging or signs of tampering, please notify our team immediately.
• After opening, if you find the product to be damaged, defective, or incorrect, please contact customer care and provide photo or video evidence.
• Upon verification, a replacement will be issued at no additional cost.

Return Process

If you choose to cancel or return the product, we will arrange a reverse pickup. Please ensure the following:

• The product must be returned with original manuals, booklets, warranty card, accessories, packaging, and any additional items received.
• A pickup acknowledgment will be provided by our logistics partner upon collection.
• Retain this acknowledgment for all future reference or communication related to your return.